Concierge

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The position of Healthcare Concierge will coordinate new admissions to the facility and function as the resident liaison by responding to customer service requests and resolving problems.  This position will ultimately be responsible for personally enriching the lives of the people we serve and enhancing our overall customer service.  The Healthcare Concierge helps provide a comfortable transition to the facility and smooth admissions process.  The responsibilities of the position will range widely based on the needs of the client.  This position requires you to be flexible and accommodating. Responsibilities will often include doing many daily tasks.

Responsibilities include:

  • Coordinate internal admissions process
  • Act as customer service liaison for the facility
  • knowledge preferred of Medicare and Medicaid requirements and procedures, as well as laws, regulation and guidelines that pertain to long term care
  • Follow up on admissions concerns from residents, family and staff
  • Secure signatures on admission documents
  • Give tours of the facility
  • Contact residents to ensure that all of their needs are met and the experience is positive
  • Assist residents, family members and visitors with any special requests or arrangements
  • Report any customer service concerns to the Administrator
  • Demonstrate a passion for caring as evidenced by interaction between co-workers, residents, families and visitors
  • Maintain a professional appearance and a clean organized work space
  • Perform all other duties as assigned
  • Must be flexible with hours - normal hours are 11:30 AM to 7:30 PM

Requirements:

  • 2 years of professional experience, preferably in a long term care environment
  • Knowledge preferred of Medicare and Medicaid requirements and procedures, as well as laws, regulations and guidelines that pertain to long term care
  • Basic computer literacy and skills
  • Exceptional communication, customer service and people skills
  • Outgoing, friendly personality
  • Good organizational skills, follow up and follow through
  • Ability to handle multiple tasks at one time
  • Self-motivated, can work independently
  • High desire to work with the elderly
  • Must be able to deal tactfully with team members, other staff members, residents, family members, visitors, government agencies and the general public

For inquires, please contact:

Spring Valley Health & Rehabilitation Center
2915 South Fremont Ave. 
Springfield, MO 65804
417-883-4022

AAP/EEO Statement

Our facility provides equal employment opportunities. We are committed to complying with all state, federal, and local laws that prohibit discrimination in employment, including recruitment, hiring, placement, promotion, transfers, compensation, benefits, training, programs, reductions in workforce, termination, and recall. Our facility strives to provide equal opportunity for employment to all individuals who are properly qualified and able to perform the duties of their employment, without regard to employees’ legally-protected characteristics (“protected class”) including: age, sex, race, color, creed, religion, national origin, ancestry, citizenship, marital status, pregnancy, medical condition, physical or mental disability, sexual orientation, gender identity, sex stereotyping, or genetic information.